By Anne Valaitis, Keypoint Intelligence – On February 9, ConnectWise announced its new integration of OpenAI’s ChatGPT into its remote monitoring and management (RMM) tools: ConnectWise Automate and ConnectWise RMM.

ConnectWise was said to be prototyping artificial intelligence (AI) within RMM for some time, but OpenAI further accelerated its plans to integrate the technology. ChatGPT and similar AI tools have the enormous potential to solve complex, time-consuming problems that allow for the automation of tasks such as customer ticketing and issue tracking as well as script writing.

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SOURCE Keypoint Intelligence