Howie Fenton, Rochest Software Associates: If you cannot attend the upcoming summer conference and trade shows, here is a preview of my presentation designed to help in your recovery from the last 2.5 years. Entitled “Lessons Learned from the Pandemic: The Good, The Bad and the Ugly,” this offers suggestions for dealing with declining volumes, hiring new staff, minimizing complaints about pricing, and minimizing the impact of the paper shortage. Here is a preview of my presentation at the in-plant Printing and Mailing Association (IPMA) conference in Buffalo. 
Overcoming Declining Volumes
While all facilities have struggled with declines over the last 2.5 years, higher education may have been hit harder than most. In a recent In-plant Impressions presentation, Editor-in-Chief, Bob Neubauer mentioned that higher education in-plants recently reported 72% declines. When asked how they communicate with customers, 73% reported emails, 66% reported phone calls, and 36% reported video calls.
In a study by McKinsey (The Future of B2B sales is Hybrid, April 2022), they found that companies…
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SOURCE Rochester Software Associates
