Center for Disability Services

Customer Background/Solution Overview.

The Center for Disability Services, in Albany, New York, runs a Mail Fulfillment Center staffed by a workforce of 70 employees—More than 50 of them have some level of disability. Unlike most operations that leverage technology to minimize the need for additional workers at all levels, the CDS uses automation to only reduce the need for skilled front-end employees so they can hire more disabled workers with the savings. Their mission is to best serve clients while providing people with disabilities with employment opportunities that help them lead healthy and enriched lives.

Since beginning 30 years ago as a small presort mail operation, the CDS Mail Fulfillment Center has evolved to become a state-of-the-art facility, providing printing, mailing, scanning, and fulfillment services, for more than 100 clients. They print more than 100 million pages and handle more than 50 million mail pieces per year.

Adding QDirect Made Sense on Day One When They Added Print.

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SOURCE Rochester Software Associates

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