The print center for a healthcare system in San Antonio that serves multiple hospitals and emergency departments was faced with growing demands. To adapt and keep pace with competitors, it needed more advanced solutions that would help it earn back customer trust.
Using a three-pronged “people, process, and technology” strategy for improvement, the in-plant focused on implementing one key solution: Web to Print. The automation from implementing Web to Print has essentially become a full-time equivalent (FTE) employee for this seven-person operation. Manual processes were eliminated, and hours — even days — of work have been saved. Costs have decreased and trust has improved to the point that the print center now has a 99% on-time delivery and satisfaction level.
Register now for the March 28, 2003 In-Plant Impressions webinar at 2pm EDT to learn how:
SOURCE Rochester Software Associates