You’ve chosen your equipment and selected the monthly payment that works for you, so you’re ready to start your agreement! But wait, the digital document sent is requesting your personal information. But why?

Don’t worry, those questions are actually there for your security. Most digital financing agreements include questions about your personal information to safeguard your investments and ensure the primary source receives a validly executed agreement. These questions are called Knowledge-Based Authentication (KBA) questions. While they may seem unnecessary for purchase, they protect the rights of all parties in an agreement.

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