Best Practices for In-Plant Print Center User Adoption- for Customers and Print Center Staff
8 Ways to Increase Adoption Rates
- Work as a coach to guide your staff and customers to a new way of working
. While it may initially take some convincing, users will eventually acknowledge that this is a better workflow than what they were utilizing before. - Include your staff in the configuration process so that they feel they are part of the decisions
and workflow options being considered. Be sure to keep an eye on decisions being made so that the staff does not make changes that will use the system sub-optimally or that will allow them to revert to past practices. - Involve critical stakeholders and users early in the process. Communicate how the system will have a positive impact on their work (faster turnaround times, fewer errors, higher quality, etc.). For example
Citrus College used a great procedure for involving users early in the process when they replaced a Web to print system that was not meeting their needs. Read the blog post or listen to the webinar replay to learn how they used this step (as well as numbers four and five below).
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Web to Print Best Practices Series: 7 Marketing and Sales Best Practices
