By Howie Fenton for RSA – Looking back at your COVID-19 experience, you might ask “What changed and what have we learned”? For some, nothing changed.
For others, changes had to be made quickly and included workarounds which are clumsy or error prone. Some of the workflow changes you made may motivate you to rethink your processes, your workflow and the importance of remote access.
In this post we will discuss some of the lessons learned and how to better prepare for the future.
As more states reopen there are three stories we hear most often, as well as advice from innovative companies about how they responded to three issues. The three issues we hear most are:
- We had to send staff home and figure out how to facilitate working from home.
- We lost staff for weeks and were forced to quickly train staff.
- We could not deliver traditionally and had to look for alternatives.
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SOURCE Rochester Software Assoicates
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