The following appears on democratandchronicle.com
The Ohio Office of the Inspector General has taken Xerox Corp. to task for not notifying the state when it found out one of its call center workers had been stealing from Ohioans’ child support accounts.
In a report issued Monday, the state agency criticizes Xerox’s handling of complaints that money was being swiped from child support debit cards. The state’s Department of Job and Family Services Child Support Payment Central, which processes and disburses child support payments, is run by Xerox.
According to the inspector general, Xerox in an internal investigation had discovered roughly $45,000 had been stolen by a Florida call center worker, but that the company failed to inform Ohio’s Department of Job and Family Services or its employees overseeing the Ohio work.
The report says the Ohio theft victims have all been reimbursed by Xerox. But the inspector general recommends the Ohio Department of Job and Family Services also work with Xerox to set up a system where the company would let the state know of any problems, and to change procedures for dealing with callers to call centers.
Xerox employs 5,800 in the Rochester area.