3 Major Pitfalls and Profits When Promoting from Within

People debate about whether it is best to promote employees or hire seasoned talent. It really depends on your company culture.

The first step is to understand the strengths of your company culture so you can play to those advantages. MSPs pursue three types of company cultures when deciding how best to allocate the talents of technicians and employees.

First, there are those organizations that consistently fail at developing the talents of the less experienced people they hire. If they are smart, these firms either implement systems to improve in this area or stop hiring less experienced people altogether. If the latter is their choice, then they only hire experienced, more expensive people.

The second type of IT service organizations are the direct opposite. These companies are exceptional at hiring recent college graduates and less experienced recruits who are farther along in their career and easily trained. Moreover, these MSPs have the systems in place to develop junior-level team members into highly skilled resources who stay with their organization for an extended period of time. For these IT solutions providers, more experienced personnel may be too stuck in their ways and struggle to adapt to the established company culture.

Then the third bucket of MSPs combines both approaches. These IT solutions providers hire experienced talent and give them a self-motivating work environment to continue aiding in their career development. They also recruit recent college graduates and develop millennial or mid-career technician skills in ways the newbies find personally fulfilling.

Ideally, your organization is more of a blend and you’re able to promote from within. However it is important to understand the pitfalls and profits of doing so.