Intelligent Workforce™ (IWF) provides your mobile workforce with a powerful utility to review and interact with service call data through their wireless devices. Standardize workflows and provide productivity enhancing utilities to your field technicians while maximizing your investment in communication technologies.
Agnostic Platform supports the use of BlackBerry smartphones, Windows Mobile devices, mobile laptops and most Internet-enabled cellular telephones. Feature-rich applications provide both connected and disconnected work modes to support your technicians in any situation.
Standardize Workflow ensures that technicians are entering required data with configurable user controls. Dispatch, arrival and closing details are captured immediately into the Intelligent Service system for update to your ERP/CRM solution and display on the ISM service management desktop.
Productivity Enhancing Utilities
Productivity Enhancing Utilities allow technicians to maximize their productivity in the field. Locating other technicians for needed assistance or parts necessary to complete a service call is easily accomplished through the wireless device without need to contact a dispatcher or service manager.
Built-in GPS Tracking
Built-in GPS Tracking handles critical service calls with ease by locating the nearest technician in real-time, displays customer and technician locations in relation to open service calls and tracks historical activities.