Viatek, an Australian print service powerhouse, is an e-automate customer success story that many of you reading will appreciate.

Founded in 1984 as a small dealer, Viatek has grown into a giant, now standing as Fuji Xerox’s largest dealer in Australia and a top player in the ANZ region. With over 200 people across 16 offices, they cater to a diverse clientele, spanning government, education, and small business sectors.

Before implementing, e-automate, Viatek’s system was limiting. The lack of direct customer interaction, limited data accessibility, and the absence of a consolidated company view were major challenges. The solution? A 24/7 customer portal for seamless service and stock management across branches.

Viatek chose e-automate for its broad capabilities and potential for future scalability. This choice not only enhanced customer interaction but also simplified reporting, provided a global business view, and facilitated efficient stock management.

The implementation of e-automate was a significant improvement as it integrated seamlessly with existing applications and brought data and reporting to the people who needed it.

Click here to read the full Viatek story!

SOURCE ECI Software