Saulisbury Business Machines, known for its advanced skills and state-of-the-art technologies in document management and business communications, began its journey in 1968 and has since expanded its footprint across the South Carolina Lowcountry​​.

One of the key challenges faced by Saulisbury Business Machines was selecting the right business software solutions to enhance their operational effectiveness. The integration of MobileTech, a replacement for the older RemoteTech browser tool, played a crucial role in this transformation.

This application, developed by ECI, streamlined the process of managing service calls by providing real-time, remote access to customer data for the technicians. This integration facilitated the seamless creation, viewing, and addressing of service calls from any location, marking a significant improvement over the previous system​​.

The impact of MobileTech on Saulisbury’s operations has been profound. The application’s design ensures that all necessary information for a service call is collected before submission, thus eliminating the shortcomings of partial information submissions that were prevalent with RemoteTech.

This feature has notably enhanced the efficiency of Saulisbury’s team, saving them significant time each day. Furthermore, MobileTech’s inventory control features have enabled better control over parts usage, leading to more effective cost monitoring and reducing instances of using parts not entered in stock​​.

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SOURCE Industry Analysts Inc.