Flex Technology Group distinguishes itself in the managed print services world through their commitment to customized solutions and technology independence. The approach is not one-size-fits-all; instead, they focus on building custom solutions that align with each client’s specific needs. This dedication to client-specific strategies is a key factor in their success.
Key Steps in FTG’s Approach:
- Understanding Client Goals: FTG begins by gaining a comprehensive understanding of a client’s objectives, considering any future initiatives or changes that might impact the managed print services.
- Reviewing Existing Processes: They then evaluate whether a client’s current devices and processes are effectively meeting end-user needs and promoting efficiency.
- Strategy Development: Based on their analysis, FTG collaborates with clients to create a managed print program, which may include redeploying or replacing devices and altering print processes.
- Transparent Implementation: During the implementation phase, clients are kept in the loop with real-time progress tracking through the FTG Collaboration Hub.
- Ongoing Evaluation and Improvement: The partnership doesn’t end with implementation. FTG regularly reviews and revises strategies to ensure continuous improvement in their managed print solutions.
Beyond Conventional Services
FTG’s Total Managed Print Services works with existing devices, covering maintenance, supplies, service, printer usage reporting, and efficiency evaluation in a comprehensive package. They also offer the option to upgrade to newer technology from a variety of leading printer manufacturers, enhancing a client’s printing infrastructure without the heavy investment in new devices. FTG manages the existing devices, then replaces them over time as needed.
A Partner in Growth
FTG goes beyond the role of a service provider, closely monitoring and adapting their services to align with a client’s growth and changing needs. This approach simplifies the management of print services, consolidating multiple vendors and invoices into one streamlined program.
For those in the copier and office equipment sales industry, FTG’s example is enlightening. A company growing their print each year in a period where overall customer print volumes are dropping is telling. Overall, the pie is shrinking, but there’s still plenty of it out there.
SOURCE Industry Analysts Inc.
