Every healthcare organization’s biggest fear is an on-premise fax server crash. For BioDerm, any amount of downtime could affect business operations and impede the delivery of life-saving medical devices. When BioDerm’s fax server failed in the middle of the day, thousands of business-critical documents including billing, insurance, and order tracking information were impacted.

“Finding a reliable fax solution was mission-critical. Patient lives and our company’s reputation were at stake,” said Matt Geary, Director of Information Technology at BioDerm.

To ensure business continuity and maintain control over any unforeseen complications in the future, BioDerm required a cloud-based fax solution that was fast, scalable, and highly available. Time was of the essence to find a digital fax service provider that offered superior customer service and reliability.

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