You are already aware that a well-constructed credit team can improve the overall bottom line of your business. An efficient and effective credit team does not develop naturally. Understanding how to train internal personnel into a quality team will help increase the overall success of your business. Here are some ways to train in-house staff into better credit team members.
Emphasize the Importance of Effective Verbal Communication
The means of educating your team on collection techniques will vary from company to company, but the general content should remain consistent. Whether your education process features general discussions, trial, and error role plays, or PowerPoint presentations, the focus on the following topics will be the most important part: general telephone calls, guiding your customer towards payment, leaving messages with an explicit need for action, and controlling the conversation.
Explain Key Metrics of Performance
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SOURCE IBPI
