With staff utilizing nearly 5,000 multi-function printers (MPs) throughout 40+ field offices and more than 3,000 clinics, FMC needed a reliable faxing platform to send and receive patient data and business information securely and efficiently.
Busy signals, failed faxes, and downtime occurred all too often with analog lines, which significantly impacted workflows and productivity. In the event a clinic closed its doors, chaos ensued when faxes weren’t rerouted to operational DID. As many as 400 help desk tickets were submitted per month, which took up to two weeks to be resolved.
The analog phone lines were not only unreliable, they were also expensive at $50/month per line. A modern faxing solution was necessary to seamlessly exchange patient data, improve business processes, and reduce costs.