University of Louisville Hospital was undergoing an enterprise-wide implementation of electronic healthcare records (EHR) and a transition to a health information management (HIM) system. At the same time, it was looking to better utilize its printing and faxing capabilities in a way that complemented their EHR strategy.

The hospital administrative staff recognized the need for a more efficient solution for not only the faxed medication orders, but also for the multifunction printer (MFP) downtime that was significantly impacting the information technology department’s workload — and adversely affecting staff satisfaction.

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SOURCE Ricoh USA, Inc.