By Ginnie Lee: Today’s technologies allow for better customer engagement and experience

If you own a small or medium-size business, it’s become abundantly clear that technology is rapidly changing consumer behavior, and vice-versa – no matter what industry you operate in. While the pandemic and its continuing after-effects are key drivers in all this, customers are also demanding more from companies, which are now forced to work differently if they want to keep up with change and stay in business.

Most experts agree that hybrid and remote work environments are here to stay. So the next decade will continue to present new challenges and bring changes to the way work gets done. You may already be thinking ahead to what’s next and how to confront changes so that you can continue to grow your business. Important questions to ask yourself include: How well am I keeping up with the digital transformation and technologies that my employees need to succeed? And what customer experience am I providing to retain loyal customers while acquiring new ones?

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SOURCE Konica Minolta