By Molly Maron, OpenText – “Wait! Are you seriously going to fax me that request?” It’s a question echoing across workplaces in industries like healthcare, financial services, and law, especially as Gen Z employees join the ranks.

After more than a century of service, many IT professionals wish they could retire the old faithful fax. But there are reasons why it persists – and why it would be short-sighted to put fax out to pasture.

The problem is that when you say fax, what comes to mind is dusty fax machines, analog phone lines and thermal paper.

The new standard is secure, API-to-API communication. I caught up with Phil Vera, Senior Director of Partner Account Management at OpenText to discuss why fax continues to be the bedrock of mission-critical communications, what’s happening in the partner ecosystem and where he sees it going.

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