By Rick Dastin, president, Office and Solutions Business Group, Xerox

Today we are releasing the first wave of software patches to address the scanning error identified in some of our multifunction printers (MFPs).  We have confirmed that errors can occur under a set of limited conditions when scanning “stress documents” to PDF—which can include very small font sizes, stray pixels and be difficult to read.  Given this finding, however uncommon, we have developed this patch which eliminates that possibility.

We created www.xerox.com/scanpatch as a single location to conveniently download the patch for your MFP, along with reference documents explaining the details.  If your device isn’t on the drop down list, it is not affected.  The first Wave of products includes the Xerox ConnectKey family, WorkCentre 75xx, WorkCentre 57xx and ColorQube 93xx.  We will be adding the remainder of the affected products in Wave 2 which we are targeting to be available the week of August 26.  You can download and install the patch immediately or coordinate with your local service or support representative.

Our engineering team has been working around the clock to deliver the patch.  We have conducted extensive testing both in our labs and in the field to assure a quality result and an easy installation.

I want to thank all of our customers, agents and partners around the world for working with us and providing feedback throughout this process.  We won’t rest until our customers are fully satisfied.