Nashville, TN (January 21, 2014) – RJ Young, the Southeast’s largest independent office technology dealer, last month, received Ricoh Americas’ Service Excellence Award in a meeting dedicated to recognizing RJ Young’s honor. Ric Carr, Ricoh Technical Support Manager for the Southern region, and Neil Shoemake, RTS Regional Technical Specialist presented the award to Steve Huff, Vice-President of Service for RJ Young.
“It is an honor to be recognized by Ricoh for our Service program and I’m proud to accept this award on behalf of our 130 Service Technicians that diligently deliver superior service to our customers everyday,” said Steve Huff.
Ricoh received submissions from office equipment dealers nationwide and were evaluated by their Ricoh Technical Support Manager and then reviewed by the Region Managers and the Director of Dealer Service Support. The award is based on a combined score of the following categories: Use of Genuine Ricoh Parts and Supplies, Services-Led Initiatives, Hardware & Solutions Training, Relevant Industry Certifications, Service Organization Structure, Field Staff & Help Desk Productivity & Efficiency Measures, Customer Satisfaction Measurement Process & System, Effective Utilization of Ricoh Resources, and Business Plan Management & Process Improvement.
RJ Young has been a dealer of Ricoh made products since 1978 and has teams of specialists and technicians to consult with businesses throughout the Southeastern U.S. region on high quality, reliable, and very affordable business technology to run their businesses. The Company’s Service Technicians have an extraordinary average tenure of 16 years in the industry.
RJ Young is the largest independent office equipment and business solutions provider in the Southeast. They offer the latest technology to scan, secure, share, copy and print information efficiently. RJ Young has been in business for over 58 years. They are headquartered in Nashville, Tennessee and have over 450 employees throughout five states and 20 locations. For RJ Young’s complete range of products and services, visit www.RJYoung.com. You can also like them on Facebook, follow on Twitter or read about current trends and technology on their blog at http://blog.rjyoung.com.
PICTURE: Left to Right- Ric Carr, Regional Technical Manager at Ricoh Americas and Steve Huff, VP of Service, RJ Young
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