Silicon Valley Bank Prospers With Document Storage and Retrieval Unit
California-based Silicon Valley Bank (SVB) provides financial services to evolving and developed companies in technology, life science, premium wine markets and private equity. With 47 branches worldwide, SVB offers a variety of innovative services to entrepreneurial companies at any stage or size.
Dedicated to supporting and growing businesses in a number of industries, SVB provides banking and investment services with an innovative and experienced approach.
The Problem
Silicon Valley Bank’s corporate headquarters is located in Santa Clara, California, where the paperwork load was immense. Loan and deposit documents for over 4,000 clients accumulated in paper les, and access to these files was limited to employees at headquarters only. When an employee at another branch required a file, a request was put in for the document to be found, copied and sent to them.
With 75–100 requests a day, each taking up to 15 minutes to process, the amount of time wasted accessing these files was substantial. Employees at the Santa Clara branch were constantly interrupted and spent valuable time searching through ling cabinets and folders.
Time zone differences also meant requests were periodically held up even longer. These delays and the inefficiency of their manual system affected their 1,200+ employees, as well as their customers.
The PSIGEN Solution
To establish an automated workflow, SVB invested in two Konica Minolta scanner/copiers, Microsoft Office SharePoint Server and PSIGEN’s PSIcapture. Eliminating manual steps has made a tremendous impact on SVB and optimized their operations.
Documents are scanned in, given a standardized name and published directly to SharePoint. By utilizing barcode separator sheets, PSIcapture’s flexible onramp creates document libraries and folders to further improve searches in SharePoint. “PSIcapture has been a tremendous help to our bank.
It has helped us with turnaround time for document requests, and also cut down on time-consuming projects,” said Samatua. The product is powerful enough to process a multitude of documents in a brief timeframe, and employees at SVB branches worldwide have instant access to les. Processing documents electronically has not only freed the bank from superfluous paper-pushing and improved customer service, but has also promoted greener business practices.
