Nexus Office Systems has been honored with BEI’s Diamond Level Service Award, ranking them in the top five percent nationally for Office Technology Service. This prestigious rating means that Nexus Office Systems technicians make up an elite group that responds quickly and repairs devices properly the first time and for an extended period following a visit, optimizing user productivity and machine longevity. For more than 20 years BEI Services has been the trusted provider for unbiased imaging device and technician pefformance benchmarking.

BEI Services’ process for determining service excellence centers on performance analytics, including historical service data to document the quality of service provided by each participating dealer. The ranking and grading process uses BEI’s proprietary database of performance statistics to ensure each participant is evaluated fairly and uniformly. lt is open to all dealers using a supported ERP platform for managing its service operations, or can provide BEI Services with the data in the appropriate format.

Nexus was started inl982 by company President Bill Rockwood. His stated goalwas to provide the best possible level of customer service in any market that Nexus served. “Providing an excellent customer service experience is predicated on our technicians fixing it right the first time; “First Call Effectiveness” (FCE); extending the period of time the machine is operating properly; “Mean Copies Between Visits” (MCBV), reducing the number of times our technicians do not have the part to resolve the issue; “Hold for Parts” and providing a prompt response to customer service requests; “Response Time”. These metrics and others are what BEI Services uses to determine a Diamond

Award Winner.

This award honors our service department and our technicians for their efforts that earned Nexus Office Systems a Diamond Level Service Award lor 2Q15. “The rest of our organization is equally committed to providing a superior customer experience” Rockwood said. From our dispatchers to our warehouse team, sales staff or customer administration our entire organization is dedicated to providing superior customer service.