With dozens of office technology dealers on the verge of qualifying for perfect Net Promotor Scores (NPS), only seven are on target to achieve the minimum number of customer satisfaction ratings necessary to qualify at the year’s half-way mark.

Net Promoter Score is the worldwide standard for measuring customer satisfaction. It’s a scale from -100 to +100 and customers rate their vendor throughout the year.

CEO Juice calculates the dealer NPS and at the end of the year they publish a list of recognition to a handful of award winners. (Click here to see 2021 list)

According to Gary Lavin, “the goal is not to have a high Net Promoter Score number, the goal is to have a bunch of raving fans as customers that makes it easy for your sales team to get more business. NPS just tells you how well you are doing!”

Click here to learn more about NPS and CEO Juice.

SOURCE Industry Analysts Inc.

Which Makes and Brands Are Driving Your Service Numbers Down?