The imaging channel is facing unprecedented challenges. Gaining and acting on objective customer and prospect insights will help organizations to win, retain, and grow customers.
AskForensics has leveraged over 15 years’ experience in improving B2B sales and account health to deliver an optimized portfolio of services for the imaging channel. This portfolio is currently being deployed to Office and IT service providers.
“Many customer experience platforms and service providers have not had the Imaging Channel on their radar and many Dealers lack the time and experience to leverage customer feedback to drive their improvements” explains Mike Irvine, Chief Improvement Services Officer of AskForensics. “We have addressed both of these issues with our optimized offering.”
About AskForensics
AskForensics uses a data science approach to continually improve B2B sales win rates and account health using objective customer insights. These insights enable customer driven and continuous improvement programs. AskForensics was founded by Rick Reynolds in 2004 and has analyzed over $21B worth of account and sales pursuits for Fortune 1000 and emerging corporations. Rick has over 30 years’ experience in delivering customer analytics services. Mike Irvine joined AskForensics in 2020 to drive Improvement Services. He has over 35 years of experience in business and IT solutions, including 11 years as Vice President in Ricoh Europe. For more information on AskForensics, please visit https://www.askforensics.com.
Contact:
Mike Irvine
mirvine@askforensics.com
+44 7483 827 763
SOURCE AskForensics
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