Do you and your clients share an understanding regarding your scope of services? Taking the time to prepare a well-written service level agreement (SLA) can prevent disputes from arising later.
In this white paper, we cover:
- Five key principles of SLAs
- What your SLA should cover
- How to produce your SLA
- Signs that it’s time to modify an agreement
https://industryanalysts.com/whats-happenin-continuum-navigate/