By Chris King, PaperCut: Yes, Papercutterize is a made up verb…. but I couldn’t think of a better way to describe the ‘je ne sais quoi’ (French for “I don’t know what”) of our approach to the tech support that we provide.

I’m certain that every company strives to provide excellent customer service, but very few achieve greatness. So what is it that elevates a company’s levels of support from the standard to the spectacular?

Click Here to Read the Rest!

Source: PaperCut