January 3, 2024 – Fairfield, NJ – Keypoint Intelligence, the world’s foremost market research firm and independent evaluator of print and smart technology hardware, software, and services, announces that Ricoh USA, Inc., has won the Buyers Lab (BLI) 2023-2024 Pacesetter Award: Managed IT Services Partner. Based on research conducted in the North American market, this important award recognizes Ricoh as the leader in managed IT services in the areas evaluated.
The complexity of IT system management and upkeep oftentimes requires a specialist, while resources within an organization for lesser activity might not always be readily accessible. For these reasons and more, providers of managed IT services (MITS) become a game changer by working with companies to deliver a comprehensive response to their IT needs. MITS places a high value on consultative relationships with suppliers and clients—and offers the benefit of ongoing services rather than one-time purchases.
“Over the past few years there has been a significant shift in the way work is done,” said Anne Valaitis, Principal Analyst in Keypoint Intelligence’s Workplace Group. “As a result, IT departments have realigned service priorities, enhanced team capabilities, and diversified due to the growing demand for more digital workflows and, of course, the constant rise in cybersecurity issues. Our analysis proved that Ricoh has the products, services, and programs required of the proactive and reactive efforts of IT, and it is also closing the ever-widening gap between delivery and demand by employing MITS.”
Keypoint Intelligence conducted a thorough survey of vendor offerings to determine the top managed IT services partners. The study looked at roughly 50 differentiating points in the areas of cybersecurity, IT hardware, market vision, and services and solutions portfolios. According to the assessment, the best MITS partners are adept at offering businesses a wide range of products, services, and technologies that solve problems and facilitate results. Keypoint Intelligence analysts then applied a proprietary rating scale to determine which provider stands out as the most complete for the sector.
“Ricoh’s approach to ensuring a wholistic approach to managed IT services centers around building and offering platforms and solutions that adapt to changing consumer needs,” Valaitis said. “The company’s cloud-based Intelligent Business Platform is designed to automate manual operations and move data accurately and efficiently. Compliance and security are further areas that Ricoh puts a premium on. And the company’s evolution and growth path directed by a customer-centric approach has led to innovation and ever-increasing value. Ricoh earned this BLI 2024-2025 Pacesetter Award: Managed IT Services Partner from Keypoint Intelligence.”
“The need to now enable work from anywhere, on any device, has accelerated a digital workspace fraught with security, privacy, and operational gaps,” said Bob Lamendola, Senior Vice President of Technology at Ricoh USA. “We are delighted to be recognized by Keypoint Intelligence for our steadfast focus on closing those gaps by helping our customers empower and protect this modern workforce.”
About Keypoint Intelligence
For over 60 years, clients in the digital imaging industry have relied on Keypoint Intelligence for independent hands-on testing, lab data, and extensive market research to drive their product and sales success. Keypoint Intelligence has been recognized as the industry’s most trusted resource for unbiased information, analysis, and awards due to decades of analyst experience. Customers have harnessed this mission-critical knowledge for strategic decision-making, daily sales enablement, and operational excellence to improve business goals and increase bottom lines. With a central focus on clients, Keypoint Intelligence continues to evolve as the industry changes by expanding offerings and updating methods, while intimately understanding and serving manufacturers’, channels’, and their customers’ transformation in the digital printing and imaging sector.
About BLI Pacesetter Awards
Based on exhaustive questionnaires, in-depth interviews, and a proprietary rating scale, Buyers Lab Pacesetter Awards from Keypoint Intelligence recognize those document imaging OEMs that have shown market leadership in a variety of categories, including technologies, services, and key vertical markets.
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