By Dan Fleming, Vice President and Partner, Wong Fleming PC
We at Wong Fleming have been growing throughout our twenty-plus years of existence, and at times, our IT service providers have had trouble keeping up. When we started out as three attorneys in a single office, meeting our IT needs with a small local provider made sense – it worked just fine.
But as we grew – we’re now a multi-city firm with more than 50 attorneys and 20 offices – our patchwork system of small IT providers servicing different offices at varying levels of effectiveness began to drag on our effectiveness as a firm. We were spending time we could and should have been using to practice law addressing issues our IT teams should’ve taken care of. On top of that, searching for new providers when former providers went out of business, failed to deliver the level of support we needed, or couldn’t keep up with our growth as a firm proved not only difficult but also time-consuming.
That’s where Ricoh comes in. We’d been working with them for years to keep our offices supplied with copiers and printers, and over the course of that partnership, the rep we’d been working with came to notice our IT struggles. So during one of our meetings, he suggested we consider replacing our sundry IT service providers with Ricoh, who could provide a uniform, high level of support across all of our offices and give us a single point of contact to address any issues.
[Tweet “Ricoh’s reps go the extra mile. And then some.”]
I’d say we couldn’t be happier with Ricoh’s level of service since the switch, but I feel like that would be an understatement. When Hurricane Sandy threatened our Princeton, NJ, headquarters, where our server is located, our Ricoh contact braved flooded roads and downed trees to rescue our server from the Princeton office the morning after Sandy’s landfall during a power outage. He drove the server down to our Philadelphia office, helped us move all of our computers within 24 hours, and got us up and running very quickly.
That’s a level of partnership we never imagined we could have with an IT services provider. Ricoh’s dedication, their expertise, and their incredible infrastructure that lets us know we can rely on them to help us out in any of our offices nationwide, reminds us every day that we made the right choice in going with Ricoh.
To read more about our relationship with Ricoh, please visit: http://www.ricoh-usa.com/about/docs/pdf/NECS/CS/2014/2/CS-188-RIC%20Wong%20Fleming%20PC.pdf.
