Killing the IT Ticket: Lexmark’s Proactive, AI-driven Approach Reduced IT Worker Stress and IT Incidents by 90 Percent

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Working with Wipro, Lexmark used AI and machine learning to develop a proactive, KPI-driven IT model that cut incidents by 90 percent. 

Kentucky-based Lexmark, a manufacturer of laser printers and imaging products, knew there had to be a better way. In 2018, the company looked to a new system to end the exhausting process of reacting to IT tickets.

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SOURCE Techrepublic

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