What Makes Software User-Friendly?

By Joan Honig, DocuWare – Webopedia.com notes that “Although the term user-friendly represents an important concept, it has been so overused that it has become something of a cliché.”

If you were to play a game of technology buzzword bingo, or create a technology buzzword drinking game, it is likely that “user-friendly” would be on the list. It would be there along with terms like “tangible business value” or “next-generation capabilities.”

It makes me wonder, as opposed to what? …  “nebulous business value” or “yesterday’s capabilities”?

Or maybe “user-hostile?”

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