Eleven months into an annual Net Promoter Score rating and The Swenson Group still has a perfect score. With only one month left, this Konica Minolta dealer serving the San Francisco Bay Area is on the verge of accomplishing something special.
CEO Juice, a certified Net Promoter Score (NPS) provider is conducting the customer satisfaction surveys that determine the NPS of nearly 400 companies. After 11 months and over 200,000 completed customer surveys, only four imaging dealers still have perfect scores and the Swenson Group is one of them.
Will The Swenson Group complete the monumental task of achieving a perfect NPS? We’re only weeks away from finding out!
The Swenson Group (TSG) is a leading Bay Area Managed Service Provider with complete, customized office IT & print management solutions. TSG has been helping organizations reduce costs and improve productivity with Bay Area office technology and IT infrastructure support services since 1993.
Net Promoter Score is the worldwide standard for measuring customer satisfaction.
CEO Juice calculates Net Promoter Scores for the copier / imaging channel in North America and “certifies” the numbers as accurate. The process is automated and CEO Juice is certified to provide this service. Click here to learn more about CEO Juice NPS.
SOURCE Industry Analysts Inc.
