By Joan Honig, DocuWare: When computer software can use data to make an educated decision, the result is increased business productivity. The machine completes certain tasks faster than its human counterparts ever could, and people can direct their attention to all of the important work that machines can’t do. For example, improving customer relationships rather than spending time on data entry. Therefore, using machine learning and artificial intelligence has a huge, time-saving value for every company.

Artificial intelligence and machine learning are not the same

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