On a previous episode of the “What’s Happenin'” podcast, Andy Slawetsky got the chance to pick the brain of Gary Lavin from CEO Juice. They dug into the subject of artificial intelligence’s (AI) role in transforming the office equipment reselling industry.

Lavin’s company, a trailblazer in applying AI to streamline dealer processes, has been in this game for over two decades. These systems, which were initially called “automated processes,” have evolved to incorporate AI and deep learning. But at their core, they’re still about the same thing—making things easier and more efficient.

Gary gave some insights into how their system works—it’s like a detective, identifying odd patterns in data, keeping the relevant people in the loop about any issues, and even ironing out some problems on its own. Plus, he shared some juicy stories, like how dealers unearthed serious cases of employee theft using CEO Juice’s software. Now, that’s a powerful tool!

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SOURCE Industry Analysts Inc.