The results are in for CEO Juice’s 2023 Net Promoter Score (NPS) Awards, and office equipment dealers across the US have received recognition for delivering world-class customer experiences. The annual awards highlight companies that excel at earning enthusiastic customer loyalty and recommendations based on the NPS metric.

To qualify for the prestigious Top 10 list in 2023, companies needed to achieve an NPS score of 97.31 or higher out of a possible 100. The qualifying threshold increases each year as customer expectations continue to rise.

The “World Class” winners represent the upper echelon, delivering satisfaction levels that put them head and shoulders above the competition. Meanwhile, the “Perfect Score” award celebrates those elite companies that managed to hit the 100% NPS pinnacle.

Gary Lavin, President of CEO Juice, reiterated his view on the significance of NPS: “Reminder, the goal is not to have a high Net Promoter Score number, the goal is to have a bunch of raving fans as customers that make it easy for your sales team to get more business. NPS just tells you how well you are doing!”

Beyond the prestige, dealers can leverage their NPS achievements as powerful sales and marketing tools. Options include displaying a dynamic “certified” score on their website, incorporating an award logo into email signatures, and sharing awards broadly on digital channels.

To get the full details on which companies earned recognition, dealers can visit ceojuice.com/nps/awards/worldclass and click on individual company names (requires an ID230 subscription). Dealers can also access scores broken down by country and state.

SOURCE CEO Juice