Challange
Previous to its investment in Lexmark Managed Print Services, Whirlpool was in need of an overall print output strategy.
It had an unmanaged global print environment with no standard vendors or devices and many leases with varied expirations, and personal devices were ubiquitous.
Overall, printing was a costly bottleneck to accomplishing tasks and getting work done.
Solution
To better understand the benefits, costs, and risks associated with a Lexmark Managed Print Services investment, Forrester interviewed Whirlpool Corporation, a Lexmark customer with five years of experience using Lexmark MPS.
