By Tom Oliveri: Inefficient, document-heavy workflows can cause item processing delays for city, county, and state governments, hindering staff productivity and citizens’ experience with local services. Handling repetitive government processes can also lead to unnecessary errors and high document-handling costs for an agency.

Intelligent automation offers an effective way to solve these challenges by incorporating rules-based automation for routine tasks, such as permit application processing or simple data entry. It integrates with existing IT infrastructures, enabling system interoperability and customizable workflows. Intelligent automation can also streamline data processing with document capture tools and leverage artificial intelligence (AI) to get the most out of that data.

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SOURCE BlueIrisIQ