By Howie Fenton for RSA – Looking back at your COVID-19 experience, you might ask “What changed and what have we learned”? For some, nothing changed. For others, changes had to be made quickly and included workarounds which are clumsy or error prone. Some of the workflow changes you made may motivate you to rethink your … Continue reading Solutions for Resolving COVID-19 Staffing and Delivery Challenges that May be the New Norm