In this episode of the What’s Happenin’ Technology Podcast, Andy Slawetsky sits down with Tom Walter, Vice President of Service at Kelly Create, one of the nation’s largest office equipment resellers. Kelly Create operates across six states with 42 branch locations, including Hawaii and Alaska, and has acquired more than 30 companies in recent years. They represent some of the biggest names in the industry, with a massive presence in Xerox production print and HP’s wide format program, along with a full suite of copiers, printers, mailing solutions, managed IT, and cloud services.

Tom joins this series as one of a very small handful of CEO Juice “Power Users.” He shares how he leverages CEO Juice and E-Automate to manage tens of thousands of devices across their footprint, streamline service operations, and support major manufacturer partners who have entrusted Kelly Create with their service bases in Alaska and Montana.

Highlights include:

• How CEO Juice’s ServiceNow integration eliminated manual spreadsheets, enabling Kelly Create to efficiently manage over 8,500 devices acquired from a manufacturer partner.
• Using integrations with ConnectWise and E-Automate to cross-reference managed IT and print customers, uncovering new opportunities for monthly recurring revenue.
• Leveraging CEO Juice tools for inter-territorial (ITT) work, reducing back-and-forth emails and helping dealers maintain SLAs.
• Preparing for the future with AI-driven predictive analytics to improve service in remote areas like Dutch Harbor, Alaska.

SOURCE Industry Analysts Inc.