By GreatAmerica: What we learned from Valerie Cockerell, Leadership Coach & former facilitator at the Disney Institute, and Dan Cockerell, former V.P. of Disney Magic Kingdom and author of How’s the Culture in Your Kingdom? after GreatAmerica recently attended IT Nation Evolve. If you have ever sent out a customer survey to collect feedback around … Continue reading How to Take Your Customers’ Experience From “Very Good” to “Excellent”