By Jeremy Potts, GreatAmerica – According to a recent study by Khoros, 65% of customers say they have switched to a different company because of a poor experience. Imagine for a moment: you receive your first cable bill. You open it up expecting to see the agreed-upon charge for your first month of service. Your eyes scan to the Charges … Continue reading What Fees Do My Customers Get Charged and Why? Office Technology Fees Explained