By Keli Perry, ACDI: Across industries in the U.S., companies have an average churn rate of 18%. Can your business afford to lose almost 20% of its customers every year? Imagine if those rates were consistent for five years. Now, I’m not a mathematician, but I don’t have to develop the Pythagorean theorem to know … Continue reading Customer Churn and 10 Data-Driven Inspired Actions to Prevent It