The following appears on gazette.com
Xerox Corp. said Thursday it plans to hire 300 additional customer service and technical support agents over the next three months for its Colorado Springs call center.
The Norwalk, Conn.-based copying, back-office support, and outsourcing company is hiring 100 customer care specialists and 200 customer service/technical support specialists. Those hired will be working with the company’s second-tier customers across the globe, helping them with technology and billing questions, said Bill McKee, spokesman for Xerox.
“None of the jobs are field oriented, where you service machines,” he said.
Xerox is asking applicants to have basic computer skills and at least six months of customer service experience. McKee said as long as someone can navigate a computer efficiently, they are likely qualified for the positions.
McKee said wages at the call center would be competitively priced for the area, but did not give a specific pay range.
The company, which employs 1,200 in the Springs and another 1,600 elsewhere in the state, also said it plans to hire 1,000 positions for a special project at the call center it opened last year in Greeley.
Dave White, chief business development officer for the Colorado Springs Regional Business Alliance, said the company’s expansion means “there will be additional job opportunities for those who need work, seen their hours go down, or are underemployed.”
Over the past several years, Xerox has worked to transform itself from a copier company to a technology and back-office service provider, McKee said. Roughly half of Xerox’s $22 billion in annual revenues now comes from back-office support, he said.
“We now answer 1.6 million customer calls daily, and we process 900 million insurance claims yearly,” McKee said.
That means Xerox could end up adding hundreds more jobs in Colorado Springs in the coming years, said Fred Crowley, associate director of the University of Colorado at Colorado Springs Forum. He pointed to T. Rowe Price, AAA California, and Progressive Insurance, which started in the same capacity as Xerox and have expanded their operations in the Springs over the past years.