Shortly after AVAD, a premier AV solutions provider, moved into its Van Nuys, CA facility two years ago several of its expensive video displays began to experience pixilation, performance issues, downtime, and failure.
The problems were happening on a consistent basis across all of their displays on site, regardless of the brand. Branch Manager Timo Hildebrandt noted that AVAD replaced at least six HD panels ranging in size from 60” to 85” without ever knowing the cause. Hildebrant assumed the equipment was defective and expected its replacement would function properly.
When the replacement equipment also experienced similar issues everyone was left scratching their heads.
The mystery remained unsolved until ESP/SurgeX vice president of global accounts, Rick Komendera, came to the AVAD facility to give a presentation on the ESP/SurgeX enVision Power Conditioning System, a power protection product that includes real-time diagnostic software.
After plugging the unit into the outlet to setup his presentation Komendera noticed the light did not turn on, indicating a power issue. He immediately checked for a bad ground but that was not the problem. He tried other options as well but none indicated any issues, so the mystery deepened…