By Howie Fenton, for Rochester Software Associates – I believe the real reason companies are reluctant to invest in workflow automation is because the people that approve those purchases (C-level and executives) are jaded. For years, they have heard claims about how each of these hardware and software investments will make things better, but they have not seen any proof. Maybe they see reports of the number of pages printed each month, but that is not evidence that an investment improved productivity.
As a result, these managers, administrators, and executives are skeptical about past claims as well as these new claims.
If this is the case, then managers need to identify metrics that show these investments are improving performance such as faster time to manufacture, reduced expenses, better quality, etc. Traditional metrics and benchmarks include:
• On-time delivery
• Sales per employee
• Rework as percentage of sales
• Average cycle time
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