WEST READING, PA – FEBRUARY 15, 2017 – Fraser Advanced Information Systems is pleased to be named a Platinum Level Service Provider by Sharp Imaging and Information Company of America (SIICA), a division of Sharp Electronics Corporation, for its high level of achievement in critical areas of service delivery. The Platinum Level Service program was designed to distinguish service organizations that not only meet, but also exceed performance benchmarks and the implementation of industry best practices in this area.

To qualify for the program and be eligible to receive the Platinum Level Service Provider Award, an organization must meet several criteria that demonstrate excellent training, education, service support, and customer satisfaction. The recognized companies must show commitment to training by having archived certification on all current models, as well as a certification in a Network discipline. In addition, the organization needs to have written service escalation processes ensuring their commit to customer satisfaction. They must also follow all preventive maintenance guidelines and practice written total call procedures to maximize mean copies between visits.

“It is an honor for us to receive the Sharp Platinum Level Service Providers Award,” said Jim Pierce, Vice President of Opeations from Fraser. “We are proud to work with Sharp products, which are among the most valuable in the line-up that we offer. Fraser is dedicated to providing an unprecedented level of customer service with best-in-class technicians and knowledgeable sales personnel that make sure that each model purchased perfectly fits the client’s needs.”

As a Platinum Level Service Provider, Fraser has demonstrated superior customer support by ensuring that all reasonable efforts have been made before opening a support ticket with Sharp’s technical hotline, timely updating tickets, and leveraging remote diagnostic technologies. In addition, Fraser has delivered consistent performance and quality by only using genuine Sharp parts and supplies.

Fraser Advanced Information Systems is a leading provider of office technology solutions and business process automation for 45 years. With clients in all types of industries throughout the Mid-Atlantic region, Fraser helps companies digitally transform their businesses through the Internet of Things and Fraser’s Smart Tool Set. Through our Global Support Center based in our West Reading headquarters, Fraser can remotely manage the business processes and equipment of our clients – from copier meter readings to supply replenishment – via the cloud. We provide services in document management,managed print, software solutions and IT and network support, and are an authorized dealer of Sharp and Canon multifunction devices (MFDs), copiers, scanners and fax servers. Fraser is always searching for opportunities to deliver additional value among potential and current customers, working to make ordinary offices extraordinary.

Sharp Imaging and Information Company of America is a division of Sharp Electronics Corporation, the United States of Japan’s Sharp Corporation. For more information on the complete line of Sharp workgroup document systems, visit siica.sharpusa.com.


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