By Maegan Lujan, Toshiba America Business Solutions – As expectations for a positive customer experience rise and directly impact revenue and profit, the internal challenges for bars, restaurants and hotels increase too. The stats are clear: A one-star increase on Yelp correlates to a 5-9% INCREASE IN REVENUE. After just ONE negative experience, MORE THAN 50% OF PEOPLEwill … Continue reading The Retailer’s Pursuit Towards A Better Customer Experience