How Digital Recordkeeping Transformed a New Hampshire Town Clerk’s Office

By Joan Honig, DocuWare – Town clerks are the designated keepers of a community’s public records. Clerks must have a thorough knowledge of which type of records can be shared with citizens and are responsible for making sure that these records are easily accessible.

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New Hampshire state law specifies that municipal records including reports, minutes, tax records, receipts, warrants, deeds and any other written or computerized material that may be designated by the state Municipal Records Board must be available to the public. A town clerk’s office also must ensure that confidential records are secure. Keeping up with the volume of documents, accessibility requirements and enforcing retention schedules is difficult without office automation.

Office automation helps municipal governments mitigate issues such as:

  • Poor control over identification, naming, and location of records that affect the retrieval process

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