Stone’s Office Equipment (SOE) in Ricohmond VA was rated in the top 10% of office equipment dealers participating in the Net Promoter Score (NPS) evaluation program managed by CEO Juice.

Net Promoter Score is the worldwide standard for measuring customer satisfaction.

From SOE

Being a Trusted Advisor

 Every client interaction generates a survey, which links to the Net Promoter Score® (NPS) system. If someone places a service call, orders toner, or purchases a new copier, a survey will email asking their feedback on how we did. To say you offer best-in-class service is one thing, you have to have proof, and NPS is the worldwide leader in this category.

We never want to rest on our laurels when it comes to customer service; our client’s opinion is what matters most. This score is 100% from the client survey response. NPS is one of the essential gauges we use to ensure we’re living up to our mission statement of “going above and beyond to offer exceptional service.”

In a year of turmoil like 2020/21, it was vital for us to meet our customers where they’re doing business. Some were closed or working remotely; for others, it was business as usual. Our service technicians bravely navigated through safety procedures, supply chain shortages, and work disruptions to finish 2021 ranked #1 in December, #13 for the year, and Top 10% in the nation!


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SOURCE Industry Analysts Inc.

CEO Juice Calculates Net Promoter Scores for the Copier / Imaging Channel