By Theresa Lee, Toshiba America Business Solutions – The retail industry is undergoing a big transformation. As we’ve discussed in recent BLOGS, consumers have higher expectations than ever because of the “Amazon Effect.”

They have been conditioned to expect instantaneous delivery, free shipping, free returns and various delivery options: purchase online or in store and delivered to home, BOPIS (buy online and pick up in store), or delivery to lockers or other locations.

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 SOURCE Toshiba

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